General
The General Data Protection Regulation (GDPR) came into force in May 2018. This legislation replaces existing data protection laws and governs how companies collect, hold and use people’s personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy, please feel free to contact us.
Dawlish Carpets & Flooring Ltd, therefore, abides by the following customer data-safeguarding principles:
Only data specifically necessary for the supply and fitting of flooring to a customer’s premises will be collected and stored.
Customer data is stored manually and electronically within our premises. These can only be accessed by our Directors and Senior Administrators.
Any printed documentation that includes customer data e.g., invoice, statement, delivery note etc. is stored securely at our premises.
All printed customer documentation is professionally shredded at time of disposal.
CCTV camera recordings taken within our premises will not be kept longer than is necessary for the maintenance of good security.
Our customers have a permanent right to request that all of their data be erased at any time. If you wish to be erased from our systems, please contact our Data Protection Officer Lois Ley.
We only use customer data in the processing and fulfilment of customer orders for flooring and fitting.
None of our customer data is transferred to any third party.
We expect all of our suppliers to have GDPR procedures in place and encourage customers to familiarise themselves with GDPR.
All of our staff are familiar with the importance of GDPR and their personal responsibilities to protecting customer data.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
